GuidlinesFOI/RTI laws lay down the processes for requesting and supplying information. Often the language employed in the texts of the laws, rules and regulations to describe these processes is technical. Governments have a duty to explain these processes in simple words in a language that people understand easily. Civil society organisations have also developed user guides for drafting information requests and letters of appeal or complaint if information is not provided. In this section you will find guides and FAQs published by governments and civil society for the assistance of citizens and public authorities.